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Have Questions?

For answers, download our User Guide.

Or take a look at our CitraNet FAQ and FreshNet FAQ pages.

Haulers Frequently Asked Questions

Getting Connected

  1. What do I need to get connected?
    A computer with access to the internet, the website address https://citranet.fdacs.gov/haulers/, a unique hauler id and access provided by your suppliers.
  2. How do I get a hauler ID number?
    Call the Florida Department of Agriculture and Consumer Services (FDACS) at (863) 578-1900 or 1-800-782-3240.

General Questions

  1. Do all suppliers have the ability to grant a hauler access?
    Yes. All suppliers are assigned a unique supplier ID number by FDACS, however they must be actively participating (have submitted their own application for access each season) in CitraNet in order to give a hauler permission to view their information online.
  2. Who do I call for help with the website or application?
    Call FDACS at (863) 578-1900 or 1-800-782-3240.
  3. How are duplicate trip ticket numbers handled?
    The system allows for duplicate ticket numbers.
  4. What security measures has FDACS taken to ensure that my load test data cannot be accessed from outside sources or computer hackers?
    The integrity of the data is of utmost importance. Many security measures have been taken to meet this objective.
  5. What are the system requirements?
    You need to have a computer with access to the internet. In general you need a device that has reasonable response time access to the internet. You can browse using a PC, MAC or mobile device.
  6. What is the cost for CitraNet?
    There is a $50.00 application fee for each hauler ID number
  7. How long does CitraNet retain the data?
    You are able to access two weeks worth of data. If you need older data, please contact the Support Services Bureau at (863) 578-1900 or email your request to CitraNet@FDACS.gov

Downloading Test Results

  1. What software can I download to?
    You can download test results to any standard spreadsheet program that has the capability to import text files, including Microsoft Excel and Lotus 123.
  2. Can I import the downloaded file into my application software package?
    Yes, provided the package is CitraNet compatible. If not, a software programmer would have to develop a program to import the data into your own software accounting system.
  3. How do I provide load test data to growers that I supply fruit to the plants for?
    CitraNet only provides for loads provided for the unique supplier ID to maintain data integrity. Licensed fruit dealers can download test results to a spreadsheet and email or fax the spreadsheet to the grower, or they can provide test results via a website that is automatically updated with downloaded test data from CitraNet.
  4. How do I download the file?
    Log on and select data elements desired. Select the download button, which creates a file name and downloads to your computer. If you want to use Excel to import the file into a spreadsheet, start Excel, open the file name you downloaded from CitraNet and Excel will prompt you through a Wizard and import all the data. You must then format the spreadsheet the way you desire.
  5. Can I download the same data more than once?
    Yes, as many times as you like.

Technical Questions

  1. What type of internet browser should I use?
    There are many types of browsers available. FDACS uses Edge, Chrome and Firefox.
  2. What language is the CitraNet site written in?
    Several languages and technologies were used to develop the CitraNet website: SQL, C#, HTML, ASP and .NET