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View the list of compliant processors.

Have Questions?

For answers, download our User Guide.

CitraNet Frequently Asked Questions

Getting Connected

  1. What do I need to get connected?
    A computer with access to the internet, the website address https://citranet.fdacs.gov, and a unique supplier id provided for authorized fruit dealers and growers.
  2. How do I get a supplier ID number?
    Call the Florida Department of Agriculture and Consumer Services (FDACS) at (863) 578-1900 or 1-800-782-3240

General Questions

  1. Are all processing plants involved in CitraNet?
    All plants that have automated test units are eligible to participate. Some plants are in the process of making software changes to their system to standardize supplier ID numbers. The processors have had a very positive response to this project.
  2. Who do I call for help?
    Call FDACS at (863) 578-1900 or 1-800-782-3240
  3. How are retested loads handled?
    Retested loads will be highlighted in yellow to alert the user of the duplicate load which could have a different test result.
  4. How are duplicate trip ticket numbers handled?
    The system allows for duplicate ticket numbers.
  5. How do I reset or assign user IDs?
    Select the user maintenance button on the main log in screen. You can add new users, reset passwords, or delete users from your supplier profile.
  6. What security measures has FDACS taken to ensure that my load test data cannot be accessed from outside sources or computer hackers?
    The integrity of the data is of utmost importance. Many security measures have been taken to meet this objective.
  7. Is the certificate on the web site the official document of certification?
    No.
  8. Is the information on the certificate certified by FDACS?
    Only the top portion of the certificate is certifiable information, however the certification process is not complete until five days after the fruit is tested and paperwork is audited by FDACS.
  9. I am a processor, how do I get my processed loads?
    Via your supplier ID number
  10. What is the cost for CitraNet?
    There is a $20.00 application fee for each supplier ID number
  11. What are the system requirements?
    You need to have a computer with access to the internet. In general you need a device that has reasonable response time access to the internet. You can browse using a PC, MAC or mobile device.
  12. How long does CitraNet retain the data?
    You are able to access two weeks worth of data. If you need older data, please contact the Support Services Bureau at (863) 578-1900 or email your request to CitraNet@FDACS.gov
  13. Can you print all the certificates for all loads selected?
    Yes.
  14. What type of Internet Browser do you need? What is preferred?
    Edge, Chrome or Firefox
  15. Can I have more than one supplier ID number?
    Yes, but you will have to pay for each one to be able to access the data. You also will have to make sure the processing plant uses the correct supplier.
  16. Can I filter loads by certain criteria (e.g. only Hamlins)?
    Yes.

Downloading Test Results

  1. What software can I download to?
    You can download test results to any standard spreadsheet program that has the capability to import text files, including Microsoft Excel and Lotus 123.
  2. Can I import the downloaded file into my application software package?
    Yes, provided the package is CitraNet compatible. If not, a software programmer would have to develop a program to import the data into your own software accounting system.
  3. How do I provide load test data to growers that I supply fruit to the plants for?
    CitraNet only provides for loads provided for the unique supplier ID to maintain data integrity. Licensed fruit dealers can download test results to a spreadsheet and email or fax the spreadsheet to the grower, or they can provide test results via a website that is automatically updated with downloaded test data from CitraNet.
  4. How do I download the file?
    Log on and select data elements desired. Select the download button, which creates a file name and downloads to your computer. If you want to use Excel to import the file into a spreadsheet, start Excel, open the file name you downloaded from CitraNet and Excel will prompt you through a Wizard and import all the data. You must then format the spreadsheet the way you desire.
  5. Can I download the same data more than once?
    Yes, as many times as you like.

Technical Questions

  1. What type of internet browser should I use?
    There are many types of browsers available. FDACS uses Edge, Chrome and Firefox.
  2. What language is the CitraNet site written in?
    Several languages and technologies were used to develop the CitraNet website: SQL, C#, HTML, ASP and .NET