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Frequently Asked Questions - Processed Citrus
- What do I need to get connected?
A computer with access to the internet, the website address https://citranet.fdacs.gov, and a unique supplier id provided for authorized fruit dealers and growers.
- How do I get a supplier ID #?
Call the FDACS @
(863) 578-1912 or (863) 578-1934. If you are still unable to receive assistance, call (800) 782-3240
Operational Web Site:
- Are all processing plants involved in CitraNet?
All plants that have automated test units are eligible to participate. Some plants are in the process of making software changes to their system to standardize supplier ID numbers. The processors have had a very positive response to this project.
- Who do I call for Help?
The Florida Department of Agriculture, Technical Section.
(863) 578-1900 or 1-800-782-3240.
- How are retested loads handled?
Retested loads will be highlighted in YELLOW to alert the user of the duplicate load which could have a different test result.
- How are duplicate trip ticket numbers handled?
The system allows for duplicate ticket numbers.
- How do I reset or assign user IDs?
Click on the user maintenance button on the main log in screen. You can add new users, reset passwords, or delete users from your supplier profile.
- What security measures has the FDACS taken to ensure that my load test data cannot be
accessed from outside sources or computer hackers?
The integrity of the data is of utmost importance. Many security measures have been taken to meet this objective.
- Is the certificate on the web site the official document of certification?
- Is the information on the certificate certified by the FDACS?
Only the top portion of the
certificate is certifiable information, however the certification process is not complete until five days after the fruit is tested and paperwork is audited by the FDACS.
- I am a processor, how do I get my processed loads?
Via your supplier ID #
- What is the cost for CitraNet?
To gain access to CitraNet data, it requires
a $20.00 application fee for each Supplier ID No..
- What are the system requirements?
You need to have a computer with dial up or dedicated access to the internet. In general you need a PC that has reasonable response time access to the internet. A minimum PC configuration is 100Mhz processor, 16MB of memory, and a 500 MB hard disk drive, Windows 95,98,2000,ME,XP or NT workstation.
- How long does CitraNet retain the data?
Seven days only, for security reasons.
- Can you print all the certificates for all loads selected?
- What type of Internet Browser do you need? What is preferred?
Internet Explorer or Firefox
- Can I have more than one supplier ID #?
- Can I filter loads by certain criteria (i.e. only Hamlins)?
Downloading Test Results:
- What software can I download to?
Any standard spreadsheet program that has the capability to import text files. Some are Microsoft Excel, Lotus 123, etc.
- Can I import the downloaded file into my application software package?
Yes, provided the package is CitraNet compatible. If not, a software programmer would have to develop a program to import the data into your own software accounting system.
- How do I provide load test data to growers that I supply fruit to the plants for?
CitraNet only provides for loads provided for the unique supplier ID to maintain data
integrity. Licensed Fruit Dealers can download test results to spreadsheet and e-mail or
fax to grower or provide via a web site that is automatically updated from downloaded test
data from CitraNet.
- How do I download the file?
Logon and select data elements desired. Click on the download button, which creates a file name and takes you to a new screen. Right click the mouse on the file name and select Save Target As (select what directory location on your PC you would like to store the downloaded file). If you want to use Excel to import the file into a spreadsheet, start Excel, open the file name you downloaded from CitraNet and Excel will prompt you through a Wizard and import all the data. You must then format the
spreadsheet the way you desire.
- Can I download the same data more than once?
Yes, as many times as you like.
- What type of internet browser should I use?
There are many types of browsers available. The Florida Department of Agriculture & Consumer Services currently uses both Netscape and Internet Explorer.
- What language is the CitraNet site written in?
Several languages and technologies were used to develop the CitraNet web site. SQL, C++, Html, Visual Basic, ASP, and Java were used in the development in areas that were well suited for the job.